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Refund Policy

Effective date:

This policy sets out how cancellation and refunds work for the paid plan (Pro) of Plymo, operated by Unbound Lab ("we"). We never refund automatically; refunds are handled on request after we review them. If the Korean and English versions differ, the Korean version prevails.

1. Pro prices

  1. USD payments (Polar): $19 a month or $190 a year. Any tax due in your country is shown at checkout.
  2. Pro is a recurring subscription charged automatically each period (monthly or yearly).

2. Full refund within 7 days of payment

If you ask within 7 days of a payment and no Pro feature (assignees, reminders, team members, badge removal, custom domain, integrations, payment blocks, AlimTalk / SMS and so on) has been used since that payment, we refund the full amount. This applies to first payments and renewals alike.

3. Other cases

After 7 days, or once a Pro feature has been used, payments are not refunded. You can cancel at any time instead: automatic renewal stops and Pro stays active until the end of the period you paid for. This is the same for monthly and yearly plans; unused time is not refunded pro rata.

We do refund if we cannot provide the Service for reasons on our side, if we shut the Service down, or if you were charged twice by mistake.

4. How to cancel

  1. Sign in and cancel under Settings > Plan & billing (/app/billing). Only the workspace owner can cancel.
  2. Automatic renewal stops immediately. When the paid period ends you move to the Free plan; your forms and responses are not deleted.

5. USD (Polar) payments

USD payments follow the same rules. They are processed by Polar Software, Inc. as merchant of record, so an approved refund is paid back through Polar to the original payment method. You can cancel and manage payment methods under Manage billing (the Polar customer portal) on the Plan & billing screen.

6. Payments respondents make through payment blocks

Payments a respondent makes through a payment block on a customer's form go to that customer's own merchant account (Toss Payments or the customer's Stripe account). We are not a party to that transaction and never receive or hold the funds, so refunds are handled by that customer. Please contact the customer who made the form.

7. Requesting a refund

  1. Email anjwoc@gmail.com with your sign-in email, the payment date and the amount.
  2. We review the request and reply by email. Once a refund is approved we start the cancellation within 3 business days; your card issuer or payment method may take a few more days to show it.

8. Statutory rights

This policy does not limit consumer rights under Korea's Act on Consumer Protection in Electronic Commerce or other laws. Where the law is more favorable to you than this policy, the law applies.