Customer satisfaction survey (CSAT)
A CSAT survey with an overall score and per-aspect ratings that asks for detail when the score is low.
Free to use. Start with your Google account and the form opens in the editor.
Who it is for
For teams that check satisfaction after a service and need to know which customers want a follow-up.
What you get
- 11 questions on 1 pages
- 7 logic rules that show follow-up questions or update calculations
- Inbox statuses: New, Reviewed, Action needed, Resolved, Spam
- An email alert for every new response
- Everything stays editable: questions, options, logic and statuses
More Feedback & surveys templates
Template preview
Customer satisfaction survey (CSAT)
Thank you for choosing us. Your rating helps us improve the service.
Overall, how satisfied are you with the service?
Required- Very dissatisfied
- Dissatisfied
- Neutral
- Satisfied
- Very satisfied
Please tell us what went wrong.
The more specific, the better we can fix it.Long text
Logic
WhenOverall, how satisfied are you with the service?≤Dissatisfied
ThenshowPlease tell us what went wrong.
andrequire an answer toPlease tell us what went wrong.
Rate each aspect
Which aspects would you like to rate?
- Speed
- Quality
- Communication
- Price
How was the speed?
- Very dissatisfied
- Dissatisfied
- Neutral
- Satisfied
- Very satisfied
How was the quality?
- Very dissatisfied
- Dissatisfied
- Neutral
- Satisfied
- Very satisfied
How was the communication?
- Very dissatisfied
- Dissatisfied
- Neutral
- Satisfied
- Very satisfied
How was the price?
- Very dissatisfied
- Dissatisfied
- Neutral
- Satisfied
- Very satisfied
Logic
WhenWhich aspects would you like to rate?isSpeed
ThenshowHow was the speed?
andrequire an answer toHow was the speed?
Logic
WhenWhich aspects would you like to rate?isQuality
ThenshowHow was the quality?
andrequire an answer toHow was the quality?
Logic
WhenWhich aspects would you like to rate?isCommunication
ThenshowHow was the communication?
andrequire an answer toHow was the communication?
Logic
WhenWhich aspects would you like to rate?isPrice
ThenshowHow was the price?
andrequire an answer toHow was the price?
Anything else you would like to tell us? (optional)
Long text
Follow-up
May we contact you about your feedback?
Required- Yes, please
- No, thanks
Email address
name@example.comEmail
Logic
WhenMay we contact you about your feedback?isYes, please
ThenshowEmail address
andrequire an answer toEmail address
Privacy consent
- I agree that my email is used to follow up on my feedback (kept for six months).
Logic
WhenMay we contact you about your feedback?isYes, please
ThenshowPrivacy consent
andrequire an answer toPrivacy consent
Ending page
Thank you for your feedback. We will keep improving.