Net Promoter Score survey
A 0-10 likelihood-to-recommend survey that shows the right follow-up question for each score group.
Free to use. Start with your Google account and the form opens in the editor.
Who it is for
For product and customer teams measuring loyalty and following up quickly with unhappy customers.
What you get
- 7 questions on 1 pages
- 7 logic rules that show follow-up questions or update calculations
- Calculated values in every response: nps_group
- Inbox statuses: New, Reviewed, Follow-up, Closed, Spam
- An email alert for every new response
- Everything stays editable: questions, options, logic and statuses
More Feedback & surveys templates
Template preview
Net Promoter Score survey
This takes about a minute. Your honest answer helps us improve.
How likely are you to recommend us to a friend or colleague? (0 = not at all, 10 = extremely likely)
Required- 0
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
Calculation
nps_groupTextStarts at: —
Logic
WhenHow likely are you to recommend us to a friend or colleague? (0 = not at all, 10 = extremely likely)is one of0, 1, 2, 3, 4, 5, 6
Thennps_groupset todetractor
Logic
WhenHow likely are you to recommend us to a friend or colleague? (0 = not at all, 10 = extremely likely)is one of7, 8
Thennps_groupset topassive
Logic
WhenHow likely are you to recommend us to a friend or colleague? (0 = not at all, 10 = extremely likely)is one of9, 10
Thennps_groupset topromoter
What disappointed you?
Tell us what fell short of your expectations.Long text
Logic
WhenHow likely are you to recommend us to a friend or colleague? (0 = not at all, 10 = extremely likely)is one of0, 1, 2, 3, 4, 5, 6
ThenshowWhat disappointed you?
What would make it a 10 for you?
Share anything we could do better.Long text
Logic
WhenHow likely are you to recommend us to a friend or colleague? (0 = not at all, 10 = extremely likely)is one of7, 8
ThenshowWhat would make it a 10 for you?
What do you love most about us?
Tell us what works well for you.Long text
Permission to share your feedback (optional)
- You may quote my comment anonymously in marketing material or reviews.
- I would like to hear about the referral program.
Logic
WhenHow likely are you to recommend us to a friend or colleague? (0 = not at all, 10 = extremely likely)is one of9, 10
ThenshowWhat do you love most about us?Permission to share your feedback (optional)
Follow-up (optional)
Leave your email if you would like us to follow up.
name@example.comEmail
Privacy consent
- If I leave my email, I agree it is used to follow up on my feedback (kept for six months).
Logic
WhenLeave your email if you would like us to follow up.is answered
Thenrequire an answer toPrivacy consent
Ending page
Thank you for your feedback. We will use it to get better.