IT support request
Collect hardware, software, access and network issues, and capture business impact when something is critical.
Free to use. Start with your Google account and the form opens in the editor.
Who it is for
For IT teams and help desks that want one intake form for employee requests and track each ticket from triage to resolved.
What you get
- 10 questions on 2 pages
- 1 logic rules that show follow-up questions or update calculations
- Inbox statuses: New, Triaged, In progress, Waiting on requester, Resolved, Spam
- An email alert for every new response
- Everything stays editable: questions, options, logic and statuses
More Operations & requests templates
Template preview
IT support request
Tell us what is going on and the IT team will follow up. For your security, never include login details or verification codes.
About you
Your name
RequiredShort text
Work email
Requiredname@company.comEmail
Team or department
Requirede.g. MarketingShort text
Page break
The issue
What kind of issue is it?
Required- 1.Hardware (laptop, monitor, peripherals)
- 2.Software (install or error)
- 3.Account or access request
- 4.Network, internet or VPN
- 5.Other
How urgent is it?
Required- Low - can wait a few days
- Normal - needed this week
- High - slowing my work down
- Critical - I cannot work at all
What is the business impact?
e.g. I cannot open today's customer presentation. Mention how many people are affected.Long text
Logic
WhenHow urgent is it?isCritical - I cannot work at all
ThenshowWhat is the business impact?
andrequire an answer toWhat is the business impact?
Device or asset tag (optional)
Found on the sticker on the device, e.g. IT-2043Short text
Describe the problem
RequiredWhen it started, what you were doing, and any error message you saw.Long text
Screenshot (optional)
File upload
Best time to reach you (optional)
e.g. Weekdays 2-5 pmShort text
Ending page
Thanks, your request is in. The IT team will follow up by email.